Customer satisfaction survey
Add a customer satisfaction survey to your site
A short CSAT survey after support or checkout, with the answers sorted into happy, neutral and unhappy so you can act on the last group first.
The sentence to start from
“A customer satisfaction survey: 'How satisfied were you?' with five options from Very unsatisfied to Very satisfied, a 'What could we do better?' textarea, and a Submit button.”
How did we do?
One tap, one optional sentence.
How satisfied were you?
01
Unhappy customers first
Low scores are flagged and can be routed to support instantly.
02
Short enough to answer
Two questions. That's the point.
03
Themes emerge
Free-text answers are sorted into the categories you define.
What's in it
Want something different? Say so, in words, and review the change before it goes live.
- Satisfaction scale
- Open comment
Questions
Before you ask
- Where should I embed it?
- Order confirmation pages, post-support emails and in-app after a ticket closes all work.
Add a customer satisfaction survey today
Free to start. Nothing goes live until you say so.
Build yours free