Troubleshooting
The widget does not appear on my site
The three usual causes, in order.
- Is it published? Open the widget in the app; the status pill must say Live. Drafts show "not live yet" in the embed.
- Did the code paste as code? On some platforms, pasting into a normal text block shows the code as text instead of running it. Use the platform's HTML, Embed or Code block (see the install pages).
- Does your platform block scripts? Some site builders strip scripts on free plans. The widget frame still works without the script; only auto-height is lost. Set a fixed height on the frame in that case.
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