Responses & automations
Connecting Slack, Zapier, Make or your CRM
Get a webhook URL from your tool and paste it into a rule.
A webhook is a URL that accepts data. Most tools give you one:
- Slack: create an Incoming Webhook for a channel and copy its URL.
- Zapier: start a Zap with "Webhooks by Zapier", Catch Hook, and copy the URL.
- Make: add a Webhooks module, Custom webhook, and copy the URL.
- HubSpot, Pipedrive and similar: use their webhook or automation entry points, or go through Zapier or Make.
In Automations, add a rule, choose "send it to a webhook", paste the URL, and save. Submit a test response through your live widget and check that it arrived.
What we send
A JSON document containing the response's answers, the widget name, the category, urgency and spam labels, and the page the widget was on. Field names match the labels in your widget.
Didn't answer it? Contact us.